Refund policy

15 Day Satisfaction Guarantee - Limitations and Exceptions Apply*

Our goal is your total satisfaction.

If you’re not satisfied, neither are we. If for any reason you’re not completely satisfied with your purchase, simply return it in its original condition within the return period and we’ll give you a full refund of the purchase price, excluding shipping and handling charges. If you return your gears to our store and they are already used, restocking fees will be applied depending on products conditions.

Two Ways to Return a Product

1. Items purchased in-store or online can be returned to DNT Karaoke & Audio System at 6880 65th St, Suite 30, Sacramento, CA 95828. Just bring your receipt associated with your order. Credit will be issued immediately.
2. Ship the item to us. Please call us 1-916-799-9922 to arrange your return and detailed return handling charges. Your refund will be promptly processed when we have confirmed that your returned item meets these requirements.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
The following products cannot be returned – Clearance items, items identified as non-returnable, discontinued items.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Exchange period is 15 days.

Abuse of Return Privileges

Our return policy is in place to ensure our customers don’t get stuck with the wrong piece of gear. We may, in our sole discretion, limit or suspend return privileges for customers who abuse or attempt to violate our return policy through practices including, but not limited to, excessive returns, attempts to return items that are no longer in brand-new condition, etc.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.